Right of Withdrawal

We are sorry to hear that you are not satisfied with your order. We aim to make the return process as simple and straightforward as possible.

Return Conditions

We offer a 90-day money-back guarantee on all orders. If, for any reason, you are not satisfied with your purchase, you have 90 days from the date you receive your order to contact us and request a refund.

All approved returns must be sent to our central warehouse in Asia.

Easy Returns in Three Simple Steps

Step 1: Request a return form by email

Step 2: Send your order

Send your order, together with the completed return form, to the address stated on the return form.

Please make sure that you send the parcel using a trackable shipping service and keep the tracking information. As the sender, you are responsible for the return shipment, and tracking helps prevent misunderstandings or lost parcels.

Step 3: Receive your refund

Once we have received and inspected your return, we will ensure that the purchase amount is refunded to your original payment method within five working days.

Return Shipping Costs

In principle, you are always responsible for the cost of returning a product.

Did you receive the wrong product or the wrong variant? In that case, you do not need to return the product. We will send you a replacement.

Please note that our return address is located at our central warehouse in Asia.

If the return is caused by the customer, the customer is responsible for the return shipping costs. The amount will depend on the courier or shipping company selected by the customer.

If the product received is damaged, defective, or incorrect due to an error on our part, the customer will not be responsible for the shipping costs.

Cancellation Policy

If you wish to cancel your order, please contact us within one hour of placing it.

Once your order has been shipped, it can no longer be cancelled. You must wait for the delivery and then follow the return procedure described above.

Received a Damaged or Incorrect Order?

Please do not return products without contacting us first. Returns sent to an address other than the return address provided by us cannot be refunded, as we may not receive them.

Important Information

To qualify for a refund or exchange, the returned product must be in its original condition. All labels and tags must still be attached, and the product must not show any signs of use.

We reserve the right to refuse a return if we believe that the item has been used or damaged after delivery.

All returns must be sent to our central warehouse in Asia at the customer’s expense, unless the product is damaged, defective, or incorrect due to an error on our part.

For questions or further assistance, please contact us at info@lily-harry.com.